Announcing our New Help Desk and Customer Service Support Portal Online

The new online help desk at AnimalPublications.com for initiating, tracking, managing customer service and support related issues for our users, listings and advertisers. Whether it is a ticket submission via email or from the online portal, a live chat, a community post, comments made on a knowledge base article or more our Support Portal is a centralised online support facility to supporting our different types of users.

The helpdesk integrates multiple customer service solutions into a single support solution.

Features include:

  • A support ticket system
  • Online community
  • Live chat facility online
  • Knowledge base software
  • A self-service helpdesk portal
  • Task management
  • Customer satisfaction surveys
  • Helpdesk reporting and analytics
We have introduced our new online support portal to make it easier for our users, customers, listings, partners and advertisers to submit and track resolution to support related issues of all types.
 
Easy to use and available online 24-7 365 when convenient for you to contact us.
 
We are sure you will find it an easy was to solve any customer service and support related issues with Animal Publications.